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Customer Engagement Initiative

Girl Scouts of Southwest Texas launched the Customer Engagement Initiative in 2015 as part of GSUSA's strategic plan to further enhance the Girl Scout and volunteer experience. The initiative improved communication, streamlined the registration process and provided intuitive tools and technology to better plan and facilitate the Girl Scout Leadership Experience to nearly 18,500 girls in the 21 counties we serve. 

The Power of Progress

An overview of improvements.

 
The Volunteer Toolkit

Volunteer Toolkit (VTK) is a digital tool helping troops plan their whole year. It provides access to a roster of troop member information and tools to facilitate communication between parents and troop leaders, all from a computer or mobile device. VTK is accessed online through the membership portal, My GS. 

Super power your troop year with VTK - your Digital Assistant!

To get details on VTK and learn how to get started, visit the VTK page on the Volunteers tab. 

Troop Opportunity Catalog

The Opportunity Catalog is an online listing of available troops. It allows parents and volunteers to search for troops, locations and meeting dates as well as, provides a list of volunteer positions that need to be filled to get the troop off the ground. Once registered, girls can search for a troop by zip code. Our goal is to assign volunteers to troops within a week of expressing interest, instead of the four to six week process of our previous system. 

Our Communities

Service units are now communities. GSSWT serves six areas and 23 communities. View a list of community roles and position descriptions in the Community Support section of our website. 

Troop Structure

New Troop Structure
With a new troop structure, we serve more girls, increase efficiency and bring a quality experience to all. A full description of volunteer positions, requirements and trainings is available on the Volunteer page in the Training section of our website.

Member Profile and MyGS

The “MyGS” tab is located on the main menu of our website. It's where you will access your individual account information. Through “MyGS” you can renew your membership, update your mailing address, add new family memberships to your account and more.

All active troop leaders and adult volunteers should be listed as co-leaders in MyGS and will have access to their troop’s VTK environment.

Online Registration

Online registration is easy and convenient.

  • Join by clicking Become a Girl Scout or Volunteer Now.
  • Pay the $25 membership fee and enter the troop number you'd like to join. You'll receive an email requesting a background check. Once completed, you'll receive a link to MyGS in your inbox.
  • Log-in to MyGS to view meeting dates, times, locations and other information posted by co-leaders. 

Paper registration is available and forms can be downloaded from the membership section of our forms page or if you need further assistance, please contact Customer Care, customercare@girlscouts-swtx.org or 210-349-2404.

Financial Assistance

Financial Assistance
GSSWT is committed to creating a diverse and pluralistic membership that gives all girls the opportunity to participate in Girl Scouting, regardless of socioeconomic background. Needs-based financial assistance is available to cover membership fees for girls who meet the income and family-size thresholds. 

Note: Troop leaders can no longer request financial assistance for girls outside their own household. Only the parent or guardian of a girl can provide the documentation needed to request financial assistance.