Emergency Contacts & Procedures
These procedures apply to all leaders and volunteers with
responsibility for girls and participants at official Girl Scout
activities. It is very important that these steps are followed
consistently in any emergency situation.
NOTE: The following procedures are provided to Girl Scout volunteers on postcard-size cards. Remember to keep your card with you, readily available for quick reference in case of emergency.
- Always have someone in the group as the designee to call
- Remain calm.
priority attention to providing all possible care for the
- Secure emergency medical services
and law enforcement as appropriate.
the emergency immediately by calling GSSWT (210-349-2404/
800-580-7247) at any time, 24 hours a day. By pressing 1, the
automated phone system will forward the call directly to the
council’s ICE (In Case of Emergency) cell phone.
- In the event of a serious accident or fatality, always notify
law enforcement. Do not leave the scene of the accident until law
enforcement arrives. If you must leave, retain a responsible person
at the scene. Ensure that the victim and the surroundings are not
disturbed until law enforcement has assumed authority.
- Record in writing:
- Conditions existing at time of incident.
- Names, addresses, and phone numbers of witnesses.
- Order of events leading up to and following the incident.
- Any medical attention, opinions, or
instructions received from parents.
- Submit completed insurance forms and a copy of the above record
of the incident to GSSWT within four (4) days.
- MAKE NO STATEMENTS TO THE MEDIA. Take a message and inform them that someone will return their call. Refer all media inquiries (press, radio, television) to GSSWT. If a GSSWT staff member is not readily available, then report the media request by calling GSSWT (210-349-2404/800-580-7247) and press 1 to forward your call directly to the council’s ICE cell phone. Do not discuss the incident, place blame, or accept liability.
An Issues Management Plan is available from GSSWT's Chief
Questions? Please contact Stephanie Finleon Cortez, Chief Communications Officer (210-349-2404/800-580-7247 ext. 230).